System Pricing – Designed for Long-Term Success

At Humanitarian Software, our goal is simple: to make your humanitarian logistics systems successful for the long run. With nearly 40 years of software development and implementation experience, we know that success comes not only from delivering powerful software, but also from providing the design, configuration, training, and ongoing support that ensure systems are used effectively.

That’s why every HELM installation is sold as a complete solution — including software, accessories, integrations, equipment, and the services required to make it all work seamlessly.

Bundled Service for Implementation and Support

All of our pricing options include an appropriate amount of services to get your system up and running smoothly. This includes:

• System design and Site Analysis
• Configuration to your exact needs
• Testing and validation
• User training
• Go-live assistance

After launch, every client benefits from a world-class support agreement designed to ensure long-term success.

Flexible Pricing Tiers

Because every organization’s scale is different, HELM is licensed under two main pricing tiers:

• Tier 1 — Small Organizations – License and support fees are calculated based on the number of users multiplied by the number of modules each user has access to. This makes pricing straightforward and affordable for smaller facilities and focused use cases.

• Tier 2 — Large Organizations – For larger operations, licenses, support, and enhanced services are bundled into an annual contract that reflects the number of users, the range of modules, and the complexity of the installation. This model often includes allowances for regular engineering time, ongoing changes, and expanded support coverage.

At its core, the HELM pricing model is based on a set fee per user per module, with discounted site licenses available when organizations reach larger user counts.

Implementation Services

In addition to annual license and support fees, each project begins with an initial one-time investment that covers:

• Design and Site Analysis
• Configuration
• Testing
• Training
• Go-live support

Other factors, such as complex integrations, hardware, or accessory products (like self-service web portals), may add to the project’s cost.

The Result

Every HELM pricing plan is built to ensure that clients not only receive the right software but also the services and support required for long-term success. Whether you are a small nonprofit facility or a large international NGO, our team will design a pricing plan that reflects your needs and scale.

Detailed pricing rate sheets are available upon request, and our engineers are always ready to answer questions and guide you to the option that fits best.

With nearly 40 years of experience, Humanitarian Software brings not only a proven product but also the expert support needed to make every project a success.